Shipping policy
SewLoyal Shipping Policy
We ship within the United States only — we do not currently offer international shipping.
Processing & Delivery
Orders are processed within 1-2 business days of being placed, Monday through Friday. Once shipped, please allow 3-6 business days for delivery, depending on your location.
Orders placed on weekends or around holidays may experience a short delay in processing. Occasionally, your order may ship in multiple packages to get everything to you as quickly as possible.
Free Shipping
Orders over $49 ship free within the United States. Free shipping may not apply to oversized, freight-intensive, or special order items.
Signature Required on Machines
A signature is required at delivery for all sewing machines, vacuums, sergers, and embroidery machines. Once a machine has shipped, we're unable to remove this requirement. If a signature at delivery will be a problem for you, please contact us at hello@sewloyal.com before placing your order.
Shipping Address for High-Value Items
Due to fraud prevention, sewing machines, vacuums, sergers, embroidery machines, and quilting tables can only be shipped to the billing address on file with your payment method. If you need an item shipped to a different address, please contact us at hello@sewloyal.com before ordering.
PO Boxes
Some large items, including machines and vacuums, cannot be delivered to a PO Box. Please provide a physical street address when ordering these items.
Backordered Items
If an item you ordered is backordered, your payment method is charged in full at the time of order, and your order will remain active until the item is back in stock. If you'd rather not wait, contact us at hello@sewloyal.com and we'll refund the backordered item.
Lost or Stolen Packages
Once a package's tracking shows it as delivered, SewLoyal is no longer responsible for its handling. If your tracking shows "delivered" but you haven't received your order, please check with neighbors and around your property first, then contact the carrier directly. If the carrier can't help, contact us at hello@sewloyal.com and we'll assist.